Why Romanian Airport Services

 

Elena joined RAS Passenger Services team in 2008 as check-in agent. Due to her continuous pursuit in delivering the best service and her growing passion for the industry in 2009 she was appointed Passenger Services Manager. Through the years Elena became more and more dedicated to delivering quality service at all times, at the same time delivering up to date employee training sessions. She is now Quality and Safety Manager with a focus on ISAGO standards implementation and continuous improvement in the company processes.

Her personal approach to quality assurance and her attention to detail have made a difference in all audits performed by the customer airlines and the pre-assessment audits of potential customers.

Meet Our Team

 

Our employees are a vital factor for success in the competitive ground handling environment in which we operate.

RAS passenger handling staff is highly trained in offering each passenger our utmost attention from check-in to boarding, from arrival to baggage claim. Our personnel is specialized in both manual or electronic aircraft handling and check-in as well as individual customer care or special passenger services.

Our specialized ramp handling teams are assuring safe operations all around the aircraft which will enable operators to depart on time.

We are especially committed to constantly train our employees and participating in the development of new training programs.

Load control is where safety issues become vital. We are ensuring through our employees that coordination is done is a smooth and safe manner.

 

RAS Management Team is responsible for the strategic direction and the day-to-day operations of the company. Covering all aspects of operations, the team works together to ensure the continuous satisfaction of our airline customers.

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